Return and Refund Policy
⏳ Return Window
EN: We accept returns within 30 calendar days of receiving the order.
EN: We accept returns within 30 calendar days from the date of delivery.
✔️ Conditions
IS:
- The item must be unused, in perfect condition, and in its original packaging.
- We do not accept returns on personalized, engraved, or modified items.
IN:
- The item must be unused, in original condition, and with all original packaging.
- We do not accept returns for customized, engraved, or altered pieces.
📦 Product Inspection
EN: Please inspect your product upon receipt. If you notice any damage or errors, please contact us within 48 hours : ventas@joyeriatuoro.com .
EN: Inspect your item upon delivery. If damaged or incorrect, contact us within 48 hours at: ventas@joyeriatuoro.com .
🚫 Non-Returnable Items
IS:
- Products damaged by misuse or wear
- Items shipped after the 30-day period
IN:
- Items damaged due to misuse or improper care
- Returns received after the 30-day window
💳 Refunds
EN: Once received and inspected, the customer will be notified by email. If approved, the refund will be processed within 3 to 5 business days to the original method of payment.
EN: After inspection, we'll notify you by email. If approved, a refund will be issued within 3 to 5 business days to your original payment method.
✉️ Contact
ES/EN: If you have any questions, please email us at ventas@joyeriatuoro.com .
